Terms & Conditions

Deaver and Associates Terms and Condition

About these terms

These are our Terms and Conditions and you should read them carefully as they apply to your use of this website and any order you may place. We will request you to accept these Terms and Conditions during the registration and order process.

You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you place your order. By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice.

You agree to indemnify and hold Deaver and Associates and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Deaver and Associates arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of this website.

Our products

Our products are sold subject to their product description and any supporting information such as condition, electrical requirements, color, age, and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.

We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colors and condition shown in pictures can change from screen to screen and computer to computer based on the settings of that screen or computer. If you have any concern about the condition of an product, please call for additional photos, information, or on site inspection.

If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come in the same condition, colors, etc. Much of the products we sale are liquidation items.

All measurements quoted on this site must be taken to be approximate. If dimensions are important to you, especially in regard to larger items that you need to fit specific a space, please ensure that you contact us to obtain precise dimensions.

All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.

Prices

Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.

The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation. However, extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.

You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all monies due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

Changes or Cancellation of orders

Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection, can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.

Any cancellations to an order after you have received confirmation of your order, can result in a cancellation fee of 25% of the cost of the product. If the order has already been processed and shipped, it cannot be cancelled. Cancellation can only occur, if the order has not been shipped.

Return Policy

All returns/exchanges must be pre-approved by our returns department and you must receive return instructions before shipping items back. You may contact our returns department at 877-608-4006.

New condition products: Any new product ordered from our online store can be returned up to 30 days from date of purchase. The product can be returned for either a full refund value as a store credit or a cash refund, less a 25% restocking fee. Any refund will be less all shipping cost incurred by Deaver and Associates. This includes shipping to or from the customer. You, the customer, will be responsible for the shipping charges of any returned products. Shipping charges are nonrefundable. Refunds will only be given if the product is returned in it's original condition, original packaging, and unopened.

Used condition products: Any product ordered from our online store as a used items, is sold “AS IS”, with no returns or exchanges.

Customized Orders New or Used: Any products that were ordered as customized cannot be returned for refund or exchange. They are sold “As Is”.

Shipping Policy

1)Transfer of Ownership

Please note that all products ordered are the property of the buyer once they leave Deaver and Associates warehouse. Any damage that occurs once the product has shipped or after the product has been received by the buyer, will be the responsibility of the buyer. The buyer does have the option of buying insurance on the item before shipping. Deaver and Associates is not responsible for any damage that may occur during shipping.

2)Delivery Information

Please note that the estimated delivery times are only estimates and cannot be guaranteed.

Delivery is available prepaid only in the mainland United States and Canada.

Delivery outside the US and Canada, will need to be paid by the customer directly to the shipping company. Deaver and Associates is not a broker and cannot act as a broker for products being shipped outside the United States or Canada.

3)Shipping Methods

UPS/USPS: Most shipments under 75 lbs are shipped via UPS or USPS. These shipments, if purchased online, are calculated and the price is given to you upon checkout. Please provide accurate addresses when checking out. Most items are shipped from our Lumberton, NC Warehouse. Some items could be drop shipped from other locations. Unless requested, all shipments will ship standard ground service. Delivery of products is only conducted Monday through Friday. Delivery companies do not offer delivery on Saturday and Sunday.

LTL or Freight Shipping: Most orders that are over 75 lbs are shipped via LTL truck. For example Estes Express, FedEx Freight, AAA Cooper, etc. These shipments are packaged on a pallet and secured for shipping. An LTL shipment is a less than truckload. This is a shipment that is too large to ship via UPS or USPS. Normally any sewing machine you see in our store will require LTL shipping. Please provide accurate addresses when checking out. Most items are shipped from our Lumberton, NC Warehouse. See specific instructions and information on LTL shipping below.

Instructions for LTL Shipments:

When receiving a shipment via LTL, someone must be home or at the business to receive the package.
Call ahead for appointment is available for an additional fee.
LTL carriers will normally not call and set up a delivery time, unless requested.
Please provide an accurate shipping address, as well as phone numbers, so that you can be found the day of delivery.
LTL Shipments that are delivered to a home will be charge an additional fee for residential delivery as well as for delivery with a lift gate.
LTL Shipments that are delivered to a business will be charged an additional fee if a lift gate is needed.
The LTL delivery driver is only responsible for removing the product from his/her truck. They are not responsible for moving your order into your home or business. They are also not responsible for setting your product up once received. You will need to provide help to move your product from the truck inside your home or business. If you are a business with a loading dock, the driver will remove your shipment and place it inside your building from the loading dock.
Always inspect your shipment upon arrival. Any damaged shipments must be noted to the truck company. Replacement of damaged products will be made once funds are received from the shipping company, once a claim has been filed. Claims can normally take 4 to 6 weeks to conclude. Note that shipping companies do not pay full amount for damaged items unless insurance has been taken out on the shipment.
If you set an appointment with the LTL carrier, you must keep the appointment. If you cancel the appointment or are not at the location at time of delivery, an additional fee will be added to the shipment for a redelivery.
Following the directions given will make any shipment much more manageable. If there are any question, you may reach customer support at 877-608-4006.

4) Shipping Damage/Arrival of Order

Upon arrival of your order it is suggested that you are personally on location to receive the order.

UPS / FedEx: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact Deaver and Associates at 877-608-4005 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package.

Freight Carrier: Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers, regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage it and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory.

Replacement of damaged products will be made once funds are received from the shipping company, once a claim has been filed. Claims can normally take 4 to 6 weeks to conclude. Insurance must be taken out on orders if you wish to have a full refund of shipping charges and sale amount. Shipping companies do not pay full value of damaged goods, unless insurance has been placed on the item.

5)Extra Delivery Charges

Extra charges for delivery may apply in any of the following circumstances:

If you change the address where your goods are to be delivered at short notice.
If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about. This could include failure to note a residential delivery address, need of a lift gate, military installation, prison location, etc.
If the goods need to be redelivered a redelivery fee could apply. This could be the result of not being in contact with the shipping company the day of delivery, denial of the shipment, etc.
If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.

If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please contact us.

We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.

If delivery proves impossible or impractical on 2 or more occasions because of access problems, or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 30% of the price of the goods from your refund. Delivery charges will not be refunded.

6)Refusal of Shipment

If a shipment is refused for any reason, you, the customer will be charged for shipping to and from your location. Shipping charges are nonrefundable. You will also be charged a 25% restocking fee. The difference in what you paid will be refunded or given as store credit.

Using this website

Deaver and Associates makes no warranty that the functionality of the website will be uninterrupted. We reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

The opinions expressed on this website are purely those of the website content providers and nothing on the Deaver and Associates website should be taken to constitute advice. Just to be clear, nothing that is written on this site should be relied upon in making, or refraining from making, any decision.

Deaver and Associates reserves the right to change or remove (temporarily or permanently) the website or any part of it, including services or policies, without notice and at our discretion and you confirm that Deaver and Associates shall not be liable to you for any such change or removal.

You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.

Deaver and Associates reserves the right to refuse access to the website.

Links to third party websites

Deaver and Associates website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.

Copyright

All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Deaver and Associates or otherwise used by Deaver and Associates as permitted by law.

In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Deaver and Associates. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.

Registration and account details

When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.

If any of the information provided subsequently changes you must inform us immediately.

You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorization you should contact us immediately.

Deaver and Associates shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.

Legal Identity

T&T Liquidators is the DBA of Deaver and Associates.

This website is owned and operated by Deaver and Associates, sole proprietorship, owner, John-Paul Deaver. Address: PO Box 1301, Lumberton, NC 28359.

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